From standard to extraordinary

Our production has an approach based on the analysis of the technical needs of our customers.

Ematic Chiave

• Consulting in the feasibility analysis
• Support for choosing the best solution
• Technical-commercial support during the purchasing
• Support in the analysis of customized technical options
• Qualified post-sales assistance

Customer service

Our experts are always available for all assistance requests, supported by
a functional technical organization.

Ematic Call Center

Our customers have an online database available with all the complete technical documentation:

  • Order confirmations
  • Wiring diagrams
  • Test certificates
  • Manuals
  • Certificates of compliance

This information can be consulted both in the reserved area of our website and with our free mobile app.
We like to confront and measure ourselves. This is why we carry out periodic surveys on the effectiveness of our help desk, which gives us a satisfaction rate of more than 95%.